Our Process: 12 Steps, One Point of Contact
Most companies in this field ask you to trust them. We would rather show you exactly how the work runs, so you can judge for yourself.
How the 5 phases map to the 12 steps
Phase 1 is steps 1 and 2. Phase 2 is steps 3 to 5. Phase 3 is steps 6 and 7. Phase 4 is steps 8 to 11. Phase 5 is step 12.
The order changes. Biohazard areas are handed to a partnered or referred specialist first, then we sort and clear. We do not handle biohazard ourselves.
The scales we use help us plan safe, right-sized help. They are not a medical diagnosis.
- Unmarked trucks and covered carts in shared spaces. Most neighbors assume it is a move.
- Plain, discreet communication, only the way you choose.
- Nothing leaves without a decision. Your must-find list is checked first.
- Cash and valuables are bagged, logged, photographed and handed to the person you choose at the end of each day. Nothing found leaves with our crew.
- Protective equipment matched to the level of the home.
- Regulated medical waste is never placed in a dumpster.
- Talk and plan
Compassionate intake
We find out who makes decisions, what must be found, whether utilities are on, whether there are pets, and any deadlines.
- Talk and plan
Photo pre-assessment
If you text photos (2 per room from the doorway), we review them before we visit.
- Walkthrough and scope
Walkthrough
30 to 60 minutes, room by room, with level scoring on published scales.
- Walkthrough and scope
Written scope with decision rules
Categories, staging zones, and what needs your decision before it moves, agreed in writing.
- Walkthrough and scope
Signed paperwork
Scope, price, deposit, payment terms and the hidden-conditions clause, signed before work starts.
- Sort
Discreet setup
Unmarked vehicles where requested, floor and doorway protection, and any specialist pre-work arranged.
- Sort
Room-by-room sort
Keep, donate, recycle, discard, shred. Books, pockets, drawers and mattresses checked for valuables. Important paper reviewed page by page. Your 5 or 6 story items are protected first.
- Clear and clean
Removal by destination
Donations, recycling and shredding each go to the right place. Regulated medical waste never goes in a dumpster.
- Clear and clean
Deep clean
Optional, scoped and priced on its own.
- Clear and clean
Disinfect
Optional, scoped and priced on its own.
- Clear and clean
Deodorize
Optional, scoped and priced on its own.
- Final walkthrough
Verification, sign-off and aftercare
We walk the home with you against the written scope. You get a paperwork pack, donation receipts where issued, a follow-up call, and referrals to organizers, support groups like Buried in Treasures, or senior move managers if wanted.
You do not have to face this alone, and you do not have to decide everything today.
Start with a free, private walkthrough, in person or by video. We listen first.
Free and confidential. Unmarked vehicles available. Open 24 hours